Ajman starts implementing agentic AI in governmental services

The Government of Ajman, represented by the Department of Digital Ajman, recently completed the UAE’s first government transaction to renew a trade license using Agentic AI through a proactive, headless government service model.

As per the announcement, the first phase focuses on trade license through the Department of Economic Development in Ajman. It works whereby customers are automatically notified before their license expires and directed to the intelligent assistant in the unified AjmanOne government app to complete the renewal process.

The service is not a standalone for the Department of Economic Development, but also integrates with Ajman Municipality and Planning department, specifically when the trade license renewal depends on a valid commercial lease.

Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council, said, “This achievement reflects the Government of Ajman’s commitment to translating the vision of our leadership into practical services that improve people’s lives and support the business community. Artificial intelligence is a means to accelerate services, enhance quality of life and build a proactive government, with people at the heart of every decision and experience.”

Sheikh Ahmed bin Humaid Al Nuaimi, Representative of the Ruler of Ajman for Administrative and Financial Affairs and Chairman of the Department of Economic Development in Ajman, noted that renewing a license utilizing agentic AI is an important step. According to him Ajman’s competitiveness is enhanced when investors have a faster clearer journey.

Sheikh Rashid bin Humaid Al Nuaimi, Chairman of the Municipality and Planning Department in Ajman, said the model demonstrates advanced integration across government entities by incorporating commercial tenancy contract renewals into the trade licence renewal process when required.

Sheikh Rashid bin Ammar bin Humaid Al Nuaimi, Chairman of the Department of Digital Ajman, said, “The department is leading the development of the digital infrastructure and shared platforms that enable government entities to deliver more proactive, efficient and effective services. Our goal is to move beyond services that wait for customers to search for them towards services that proactively reach customers, understand their needs, coordinate processes in the background and deliver a simpler, smoother and more efficient government experience.”

The UAE launched a national initiative to transition 50% of federal government services, operations, and sectors to autonomous agentic AI models within two years. Key elements of this strategy include making AI an executive partner that can analyze, decide, and execute workflows in real time, upskilling all federal employees in AI mastery, and expanding large-scale infrastructure projects like Abu Dhabi’s Stargate UAE computing cluster.